Thank you for allowing us to take care of your hair. We know how valuable hair is and we are grateful that you have entrusted it to us! Here are a few things to keep in mind during your service:

All hair is different. No one can ever 100% guarantee how your hair will react in any service. Please be upfront about all previous services as this will affect the way we go about your service today. Even with that information, hair can be stubborn, so please be patient. Your hair is a big investment, and it should be. Please be aware that depending on what you want, achieving your desired look can be a lengthy and pricey process. A lot of time, we are working through old hair services and that means correcting your hair before we can proceed.

Integrity comes first. We want you to have your dream hair but not at the cost of losing the integrity of your hair. This may mean coming in for 1 - 3 session to achieve your desired look. In some cases, your desired look just may not be reachable. We reserve the right to decline any service in our professional opinion. With that said, any lightening service is damaging. The texture of your hair may not be what you are used to following your service. Please be aware that ANY lightening service cause mild damage and it is crucial that you use the follow-up care instructions given by your stylist. This will include a list of professional products.

Knowing that, we cannot guarantee any desired look, but we will do our absolute best to achieve the color and style you are looking for.

LATE POLICY. If you are more than 15 minutes late, we have the right to reschedule your appointment. If you are late more than once there will be a $25-$50 fee to cover the costs of the space we could’ve filled with another client.

CANCELLATION POLICY. We ask that you give us 48 hours notice. We understand that emergencies do happen, but out of respect for your stylist please give the time to refill your spot. If you don’t give them the notice there will be a possible fee to cover the costs of the space we could’ve filled with another client. The fee is $50-$100 if you don’t notify your stylist 24 hours or more before.

NO SHOW POLICY: A “no show” is a client who doesn’t answer or show up to an appointment. Any cancellations done up to 6 hours before a service is considered a no show. You will be charged 50% of quoted service price.

We reserve the right to take photos and post your hair on social media.

© 2015 by West Pine Salon & Spa.